Kenworth Names 2022 Service Council

Kenworth Truck Company has named its 2022 Kenworth Service Council. Leading Kenworth service managers in the United States and Canada serve on the council, and help promote service and product enhancements for The World’s Best® trucks.

Members of the 2022 Kenworth Service Council are: Chairman – Jeff Minter, CSM Companies (Windsor, Wis.); Matt Allen, Inland Kenworth (Fontana, Calif.); Ryan Dicken, GreatWest Kenworth (Calgary, Alberta); J. Ellis, Kenworth Northeast Group – Boston (Brockton, Mass.); Jim Garner, CIT Trucks (Normal, Ill.); Wes Gellhaus, MHC Kenworth (Leawood, Kan.); Josh Hayes, NorCal Kenworth (Sacramento, Calif.); Nicolas Letendre, Kenworth Maska (Sherbrooke, Quebec); Dan Mills, Sioux Falls Kenworth (Sioux Falls, S.D.); Richard Williamson, Truckworx Kenworth (Birmingham, Ala.); and Kenworth Dealer Council representative Bill Kozek, CSM Companies (Windsor, Wis.).

The council works in partnership with Kenworth to support The World’s Best customer experience throughout the Kenworth dealer network in the United States and Canada. 

Kenworth PremierCare® dealers help fleets and truck operators to maximize productivity by offering a full stock of parts and accessories, expert factory-trained and certified technicians, and mobile roadside assistance.

Kenworth PremierCare Gold Certified dealers (www.kenworth.com/service) help fleets and truck operators further maximize uptime with a range of premium services, including ExpressLane availability, extended evening and weekend operating hours, well-stocked PACCAR MX engine parts inventories, dedicated Kenworth TruckTech+® personnel, comfortable driver lounges, and roadside assistance.

The PACCAR Parts 365 Customer Support Center (1-800-KW-ASSIST) is open 24 hours a day, seven days a week. The service requires no registration fee for emergency roadside assistance and is available to any truck brand. The Customer Center handles emergency roadside assistance calls and schedules service for preventive maintenance customers, among other services.

Kenworth TruckTech+ Remote Diagnostics and TruckTech+ Service Management help Kenworth dealers to enhance the flow of communication with customers and speed up the repair process.