MHC Kenworth – Colorado received the prestigious 2021 Kenworth Dealer of the Year Award for the United States and Canada at the recent annual Kenworth Dealer Meeting held in Marana, Arizona. The meeting theme was “Going for Gold.”
“It is a great honor for MHC Kenworth – Colorado to receive the Kenworth Dealer of the Year award for a record eighth time, and fourth time since 2010,” said Tim Spurgeon, president of MHC Kenworth, which operates 77 Kenworth dealerships in 16 states. “This award was achieved through the dedication of our employees and their daily commitment to provide excellent support in every area of our business. We especially thank our customers for their continued business.”
“It’s gratifying to be recognized for our efforts among many outstanding Kenworth dealers,” said Josh Schwartz, MHC Kenworth regional vice president. “Our employees have worked hard to give customers award-winning service, and we are truly honored to receive this award.”
“MHC Kenworth – Colorado earned the 2021 Kenworth Dealer of the Year Award with exceptional performance highlighted by an outstanding record in our dealer excellence measurement categories,” said Kevin Baney, Kenworth general manager and PACCAR vice president. “MHC Kenworth – Colorado has been among the top Kenworth dealers for many years. Congratulations to The World’s Best Dealer for 2021.”
MHC Kenworth – Colorado achieved new truck sales market share of 22 percent (heavy duty) and 27 percent (medium duty), along with a 50 percent PACCAR engine sales mix. The dealer had many appearances in the 2021 Kenworth “Top Ten” rankings for dealer excellence, led by Kenworth PremierCare® Gold attainment, overall facilities score, service operations, service velocity and extended service hours.
To help drive customer uptime, the dealer operates 22 mobile service trucks around the clock across its dealerships located in Colorado Springs, Denver, Grand Junction, Greeley and Pueblo, Colorado; and Cheyenne, Wyoming. The 2021 Dealer of the Year also operates three other facilities in Colorado – a Road Ready Center (Greeley), parts only store (Parker), and TRP parts and service store (Henderson).
Kenworth also presented eight Gold and eight Silver dealer awards, its first-ever Kenworth PremierCare Gold honor, as well as PACCAR Engines, Medium Duty, Parts and Service, and TRP All-Makes Dealer of the Year awards.
Kenworth Gold Awards
The Kenworth Gold Award is presented to a select number of Kenworth dealers each year that achieve the highest level of performance in the Kenworth network. MHC Kenworth – Colorado was selected as Kenworth Dealer of the Year from among Kenworth’s eight Gold Award winners for 2021. Other Gold award winners are CIT Trucks, Kenworth Maska, Kenworth of Louisiana, Kenworth Sales Company, MHC Kenworth – Kansas City, Truckworx Kenworth and Wallwork Kenworth.
CIT Trucks earned Top Ten recognition in numerous dealer excellence categories. The award winner ranked first in Kenworth PremierCare® Gold, PACCAR MX engine sales and extended service hours. CIT Trucks also significantly exceeded its parts quota and had 52 percent PACCAR MX engine mix.
Kenworth Maska made the dealer network Top Ten led by service bay capacity (305 percent increase), 29 percent heavy duty truck market share, number of TRP stores in operation, and facility investments. The dealer also had a strong 33 percent medium duty share.
Kenworth of Louisiana attained Top Ten status in PacLease operations, percent of engine technicians certified on PACCAR MX engines, parts retail sales growth, and parts operations. The dealer had market shares of 17 percent (heavy duty) and 21 percent (medium duty).
Kenworth Sales Company achieved the 2021 Top Ten rankings in some key categories, including facility investments, PACCAR Parts purchase growth, TRP sales volume, and parts eCommerce volume. The dealer also had shares of 25 percent (heavy duty) and 27 percent (PACCAR Financial heavy duty), and a 130 percent increase in service bay capacity.
MHC Kenworth – Kansas City appearances in the Top Ten rankings were led by heavy duty share (32 percent), medium duty share (24 percent), number of PACCAR MX engines sold, extended service hours, facilities excellence, call center response, and service operations performance.
Truckworx Kenworth attained Top Ten status in such areas as PacLease operations, number of PACCAR MX engines sold, parts purchase growth, and parts fleet sales volume. The dealer achieved shares of 23 percent (heavy duty) and 17 percent (medium duty), and sold 130 percent of its parts purchase quota.
Wallwork Kenworth achieved a 58 percent PACCAR MX engines mix, and shares of 20 percent (heavy duty) and 18 percent (medium duty). The dealer’s Kenworth Top Ten resulted were topped by extended service hours, service bay capacity, percent of engine technicians certified on PACCAR MX engines, overall facilities, and TRP parts sales volume.
Kenworth PremierCare Gold Dealer of the Year
In addition, CIT Trucks received the first-ever Kenworth PremierCare Gold Dealer of the Year award. All 10 of its dealerships have earned Kenworth PremierCare Gold certification. The dealer excelled in key service excellence metrics, including service operations, call center response, service bay velocity, and percent of engine technicians certified on PACCAR MX engines.
Kenworth Industry Impact Award
Lily Ley, PACCAR vice president and chief information officer, was presented with the “Kenworth Industry Impact Award”. The award annually honors an outstanding leader who serves or is a member of the Kenworth dealer network who has had a significant impact in the broader trucking industry.
Kenworth Silver Awards
During the Kenworth Dealer Meeting, Kenworth also recognized its eight Silver Award winners: Kenworth of Indianapolis, Kenworth of Jacksonville, MHC Kenworth – Georgia, MHC Kenworth – Oklahoma, MHC Kenworth – Texas, Motor Power Kenworth – Billings, NorCal Kenworth, and Wichita Kenworth.
Kenworth PACCAR Engines Dealer of the Year
Kenworth of Louisiana received Kenworth’s PACCAR Engines Dealer of the Year honors. The dealer achieved an impressive 60 percent PACCAR MX engine sales mix sold to a diverse customer base. Highly trained PACCAR MX technicians, extended service hours and 24/7 mobile service units aided customer uptime.
Kenworth Medium Duty Dealer of the Year
Truck Enterprises was named Kenworth Medium Duty Dealer of the Year. The award winner sold Kenworth medium duty trucks for such applications as towing, paving, movers, construction, government, utility, beverage and petroleum haulers. The dealership offers extended night and weekend service hours at all eight of its dealerships.
Kenworth Parts and Service Dealer of the Year
CIT Trucks captured the Kenworth Parts and Service Dealer of the Year award. The dealer finished near the top in the parts and service components of Kenworth dealer excellence measurements. The award winner increased eCommerce sales by 43 percent, and both retail sales and parts fleet service business by 23 percent.
Kenworth TRP All-Makes Dealer of the Year
Inland Kenworth received the Kenworth TRP All-Makes Dealer of the Year honor. The dealer increased purchase volume (34 percent), overall parts purchases (20 percent), retail sales (24 percent), and PACCAR Parts Fleet Services business (28 percent). This dealer group operates five TRP stores, which retailed significant parts sales.
Kenworth Dealer Major Anniversaries
Kenworth also celebrated major Kenworth dealer anniversary milestones reached in 2021: 60 years – Hissong Kenworth (Richfield, Ohio); 55 years – Kenworth of Indianapolis (Indianapolis, Ind.); 50 years – Wichita Kenworth (Wichita, Kansas); and 35 years – Worldwide Equipment (Prestonsburg, Ky.)
